Refund Policy

1. Eligibility for Refunds

Buildplate Studio may offer refunds for Buildplate Studio subscriptions in certain circumstances, including but not limited to: extended or repeated service maintenance that prevents use of the app, duplicate or erroneous charges, or other issues we determine warrant a refund.

2. How to Request a Refund

To request a refund, contact us via our contact form. Please include your account email or the method you used to pay (e.g. transaction reference) so we can process your request. We will respond as soon as possible.

3. Processing and Timeline

Approved refunds will be processed through the same channel used for payment (e.g. bank transfer or platform refund). Processing time may vary depending on the payment method and your financial institution. We will notify you once the refund has been initiated.

4. No Refund in Other Cases

We do not guarantee refunds for change of mind, partial use of a subscription period, or if you simply stop using the service. Refund decisions are at our discretion and subject to the specific facts of each case.

5. Contact

For any questions about this Refund Policy, contact us via our contact form.